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Client Satisfaction

Owing to our world class competitive pricing policy and wide distribution network, we have increased our client base across the globe. We provide these products in both standard and customized options as per our clients detailed specifications. Further, our ethical business practices, good transport facility, wide distribution network and on time delivery also help us in attaining maximum satisfaction of clients and carve the utmost position in the industry.

At an operational level we train the office staff as follows:

  • All new orders must be acknowledged within 30 minutes by e-mail.
  • All orders must be given in a written format whether by courier, fax, e-mail or SMS. No verbal orders are permitted.
  • If a formal PO is not issued by the buyer, an electronic. Pro-Forma must be mailed within 30 minutes by us, where permissible.
  • Upon request of the buyer the dispatch date must be committed and adhered to by the office staff.
  • Complaints must be handled with preventive and corrective action documented and communicated to clients.